Returns & Exchanges
At Ruby Yacht Outlet Mall, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your items, you may return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Ship to Outlet Center
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or scheduled pickup point.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing