Frequently Asked Questions
Everything you need to know about shopping at Ruby Yacht Outlet Mall
What is the typical shipping time for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days to arrive.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are the products at the outlet mall authentic?
Yes, we guarantee that all items sold at Ruby Yacht Outlet Mall are 100% authentic and sourced directly from reputable manufacturers and brands.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my package after it ships?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to most major international destinations. Please note that international orders may be subject to local customs duties and taxes upon arrival.